Change Management

Bottom line: Change is going to happen

The challenge: If we do not match change correctly we will pay the price

We can help by providing change agents who specialize in simplifying the change process. We provide an ITIL framework for Change Management which will drive the following benefits:

• Better alignment of IT service to business requirements
• Increased visibility and communication on changes to both business and service support staff
• Improved risk assessment
• Reduced adverse impact of changes on the quality of services and on SLAs
• Improved problem and availability management through the use of valuable management information relating to changes
• Reduced number of unplanned changes (ie emergency fixes)
• Quicker adoption rate for enhancements
• Improved strategy for testing and training, resulting in fewer challenges at golive